Betsio Casino Privacy Policy

This Privacy Policy explains how Betsio Casino (“we”, “us”) collects, uses, and protects personal data when you use our Service. We aim to comply with the UK GDPR and the Data Protection Act 2018.

1. Data We Collect

We may collect the following categories of personal data:

  • Identity & contact data: name, date of birth, email, phone number, address.
  • Account data: username, login history, preferences, verification status.
  • Financial data: deposit/withdrawal records, masked payment identifiers, payment method type.
  • Verification data (KYC): copies of ID documents, address proof, liveness/selfie checks (where used).
  • Usage & device data: IP address, device identifiers, browser data, cookies, session logs.
  • Responsible gambling data: limits, self-exclusion settings, affordability or safer gambling interactions where applicable.
  • Communications: emails, live chat messages, complaint records.

2. How We Use Your Data (Purposes)

We process personal data to:

  • create and manage your account,
  • provide games and process transactions,
  • verify identity and prevent fraud,
  • meet legal and regulatory obligations (including AML/KYC where applicable),
  • monitor security and service performance,
  • manage promotions (bonus eligibility, anti-abuse checks),
  • respond to requests and complaints,
  • improve the Service (analytics and testing, where appropriate),
  • send service messages (security alerts, policy updates) and — where permitted — marketing.

Depending on the context, we rely on:

  • Contract (to provide the Service),
  • Legal obligation (e.g., compliance, security, anti-fraud),
  • Legitimate interests (service improvement, fraud prevention, safety),
  • Consent (certain marketing and some cookie categories).

4. Cookies & Similar Technologies

We use cookies and similar technologies to:

  • keep you signed in and maintain session security,
  • remember preferences,
  • measure and improve performance,
  • support marketing (where enabled).

You can manage cookies via your browser settings and, where available, our cookie banner/preferences tool.

5. Sharing Your Data

We may share data with:

  • Payment providers and financial institutions to process transactions,
  • Identity verification/KYC providers for checks,
  • Game providers to deliver game functionality and settle results,
  • Fraud and security vendors to detect and prevent abuse,
  • Analytics and communications providers (where appropriate),
  • Professional advisers (legal/accounting) as needed,
  • Authorities when required by law.

We do not sell your personal data.

6. International Transfers

If data is transferred outside the UK, we use appropriate safeguards such as contractual protections and security controls, where required.

7. Data Retention

We keep data only for as long as necessary for the purposes described and to meet legal obligations. Retention periods may vary by data type (e.g., compliance and transaction records may be retained longer).

8. Security

We apply organisational and technical measures designed to protect personal data (access controls, monitoring, encryption in transit where applicable). No system is 100% secure; you should also protect your account credentials.

9. Your Rights (UK)

Subject to conditions and exemptions, you may have rights to:

  • access your data,
  • correct inaccurate data,
  • delete data,
  • restrict processing,
  • object to processing,
  • data portability,
  • withdraw consent (where processing is based on consent).

To exercise rights, contact: [email protected]

10. Marketing Preferences

You can opt out of marketing at any time via unsubscribe links or account settings (if available). Service/transactional messages may still be sent.

11. Children

The Service is not intended for anyone under 18. If we learn we collected such data, we will take steps to delete it.

12. Contact & Complaints

Privacy contact: [email protected]
If you remain unhappy, you may complain to the UK Information Commissioner’s Office (ICO).